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These terms and conditions do not relate to your use of any product or service described on our website unless otherwise agreed. You must refer to the individual warranty relevant to any particular product or service.
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General Emily Herde floristry looks forward to working with you to make your wedding/event a special, wonderful and unforgettable day for all the right reasons. We ask you to read the below terms and conditions to help ensure the smooth running of your day.
Emily Herde Floristry request that we are sole provider of floral arrangements. If you wish to add your own fresh decorations, please notify us. Please note, other than church flower teams we will not work or partner with any other floral decorator for your wedding/event unless discussed and approved by Emily Herde Floristry.
Emily Herde Floristry wishes to remind you that flowers are a natural product and may differ in both colour and size and occasionally a specific flower type may be unavailable. If this occurs Emily Herde Floristry reserve the right to substitute one flower type for another. We will endeavour to retain the ordered style of arrangement and the flowers used will be to the same or higher value.
Consultations Emily Herde Floristry invite our clients to a no obligation telephone consultation where we can learn more about you, your event, likes/dislikes, ideas and of course discuss our portfolio of past creations. Following this consultation, we will create a personalised wedding/event style quote, tailored to your day.
The first telephone consultation and preparation of a quote is complimentary. Following the acceptance of the quote and payment of a 30% booking payment we will secure the date and release the style board. We are always available via phone and email to discuss your quote. We are happy to arrange face to face consultations as well.
Quote Process Following your initial consultation with Emily Herde Floristry, a quote will be prepared for you. The quote will be quoted in ($AU) Australian dollars and valid for 14 days. Your wedding/event date will be available for booking on the day your wedding quote is provided to you, however, we are unable to accept tentative date holdings, so please check with us via email/phone prior to payment of the first payment that the date remains available. Emily Herde Floristry cannot accept any responsibility if you have a valid quote and wish to book, but your date has become booked out. To secure your wedding/event date a 50% non-refundable booking payment is required (100% if within 30 days of event).
Upon accepting the quote, you agree to ALL the items listed on the quotation. This is applicable to all wedding/event quotes (packages, altered packages and other quotes). The 1st payment is credited toward the balance of your wedding/event flowers. The remaining balance is required in full, 30 days prior to your wedding/event date. We accept payment by bank transfer or credit card (via Square App). If payment is not received 30 days prior to the wedding/event Emily Herde Floristry reserve the right to terminate this Agreement without further notice. Should a quote be requested 30 days or under from the event date - Full payment will be required upfront to secure the booking.
Cancellation Once a wedding/event has been confirmed Emily Herde Floristry will order flowers, reserve staff and sundries and may refuse to supply other events that wish to book our services. Therefore, charges are payable for any cancellation of a confirmed event.
Should you need to cancel your booking, you will need to notify Emily Herde Floristry in writing as soon as possible. We are happy to offer to transfer your booking to another date, subject to availability, with a minimum of 60 days’ notice. Cancellations after that time frame ie: 60 days from the date of the wedding/event, will incur a 50% cancellation fee. Cancellations 30 days prior to the wedding date are required to be paid in full by the due date. No monies paid will be refunded.
If the date of your wedding/event should change, Emily Herde Floristry will try to accommodate this change of date. If the change of date occurs before sixty (60) days of you original booked wedding/event date, we will transfer your first payment to the new proposed wedding date, subject to availability. All changes of date must be put in writing, Emily Herde Floristry will confirm the change of date, subject to availability in writing. If the “new” date is not available, all first payments will be forfeited. Changes of date within sixty (60) days of the booked date, will attract a $200 change fee, unless your original date is resold to a new client.
Upon accepting the estimate, you are accepting the items and agreeing to the value listed on the estimate. Should you need to reduce or cancel items, we are happy to do so, However, no reductions can be made from sixty (60) days prior to the event. Please also note that the final total may not be reduced by more than 10% of the original agreed upon estimate.
Order/number confirmation Emily Herde Floristry require confirmed numbers of items two weeks (14 days) prior to a wedding/event. After this notification Emily Herde Floristry will endeavour to accommodate any increases in items. The number of items ordered remains the responsibility to ensure that the appropriate number of items have been ordered and are present on the quote accepted.
Social Media and Use of Images of Your Wedding/Event Flowers Emily Herde Floristry reserve the right to use images taken of your floral arrangement. We may post these via social media on our website or through media and blog posts. Photos taken by us of your arrangements remain our property. Our photos are not to be reproduced, copied or edited in any way by you or any third party without our prior permission. We are very happy to send images to you if requested.
Any photos provided to us will only be used by us and as permitted by you. All photos on our website have the exclusive permission by their owner for use on our site. Photographer’s credits will only be displayed if provided. We take no responsibility for your photos being used in any way which is not permitted.
Breakages and Losses Unless otherwise stated all vases, props and nightlights remain property of Emily Herde Floristry. Losses and Breakages will be charged for at our replacement cost, as detailed in the Hire section. Emily Herde Floristry do not accept responsibility for the client’s property and items that are left with Emily Herde Floristry is at the owner’s risk.
Delivery Deliveries are available for locations within 30Km of Adelaide GPO. A $50 delivery fee is applicable for ONE drop off location, if you require the delivery outside this area, please discuss with us as we would be happy to accommodate if able. The delivery of bridal flowers, buttonholes, centrepieces etc. to separate, individual locations – additional delivery fees will apply. Deliveries to multiple locations need to be discussed with us. Delivery fees will be outlined in your estimate.
If your wedding/event is on a Sunday and you require delivery, we have an increased delivery rate to cover the additional staff wages and minimum shift hours requirements.
We prefer to deliver the flowers prior to the photographer arriving to ensure they are available for “pre-wedding/event” pictures. You should allow 30 mins either side of the scheduled time for delays that may occur which are out of our control. We will confirm all delivery address 2 weeks prior to the wedding/event date and provide a delivery schedule.
If no person is able to sign for the delivery of the goods, they will be left in a safe place and we will contact you to advise where the goods have been left. If there is not safe place to leave the goods, they will be returned to us, at our premises.
Items delivered directly to venues, without a setup service by Emily Herde Floristry will be delivered to the reception area. We will ensure that the items are delivered to the venue safely, but we will not be able to find locations/ decorators or Function Managers. Items will be delivery only and not set out unless specified in your estimate.
Set up/ Dismantle Service Emily Herde Floristry will, if specified in the quote, provide a full set up and/or dismantle service as detailed in relation to the floristry installations to your specific destination if you have requested this in your consultation. Delivery times will need to be confirmed with the venue on the week of the wedding. Should the set-up time be outside our standard setup times (8am to 9pm inclusive) times then an additional charge will apply. Between the hours 9pm and 8am (inclusive) a flat rate of $100 per hour will be levied for all setup/dismantle works.
To provide the setup/dismantle service Emily Herde Floristry will require full access and appropriate, safe working conditions to fulfil our services with you. The client will need to inform your venue(s) that Emily Herde Floristry will be providing these services on your behalf and detail the time we require to set up on the day. Should we be denied access, be delayed by the venue or any other supplier on the day, be presented with unsafe or hazardous working conditions, we will complete everything to the best of ability, however, in extreme circumstances, if we cannot complete the job, due to no fault of our own, we will leave the products at the venue. Should other last-minute decisions be made due to any unpredicted circumstance, we will advise the venue manager and the issues relating to the decision.
Once installation is complete, all floral instillations provided by Emily Herde Floristry are checked. If Floral instillations installed by Emily Herde Floristry are found to have faults, Emily Herde Floristry should be contacted within this period or as soon as it is noticed (ph: 0427768547) so they have time to remedy any problems. If the Venue/ Client does not contact Emily Herde Floristry, we cannot be held accountable for any problems and the client will not be entitled to any refund.
Hired Items Hire items, including, but not limited to Vases, Podiums, Arbours are the responsibility of the Hirer from the time of delivery/collection to the time of collection/return to Emily Herde Floristry. Any items for hire are the Hirers responsibility to return to us no later than 2 days (48 hours) after your wedding/event date, unless the Hirer has commissioned Emily Herd Floristry to collect the items, otherwise we will charge you the full purchase price of the items hired, as per Hire Agreement.
Any damage/breakages/loss/theft to the Hire items remains the responsibility of the Hirer. The Hirer agrees to pay for the replacement of the item. The cost will be charged at full retail replacement cost + GST+ freight. Should the supplier have a minimum order value, then the Hirer is responsible for the full cost to ensure the damaged items are replaced. Payment is required within 48 hours of return date, as per Hire Agreement.
Hired items are to be returned to Emily Herde Floristry clean, washed and in the original containers provided, unless you have commissioned Emily herde Floristry to provide a disassembly service. Should the hire items be returned unwashed/dirty, a cleaning fee of $5 per vase/ hired item will be levied. If remains the Hirers responsibility to ensure that the items are returned clean and undamaged, if returned by someone other than the Hirer.
Emily Herde Floristry will retain the credit card details of the Hirer as a security, in conjunction with a bond of $200. If the hired items are not returned on the outlined date, then we will contact the Hirer once (1) to have the hire items returned. If the items are not returned within 48 hours from this attempt at contact – the full replacement value will be charged to the credit card provided. Please note that contact can be attempted by either phone or email. Leaving a message or sending a text constitutes as attempted contact. Supplying Your Own Items/ Vases Clients wishing to supply their own vases, we ask that they are clean, undamaged and have all unwanted stickers and labels removed. Vases are to be delivered to us a minimum of 2 weeks (14 days) prior to the wedding/event date. We ask that they are supplied in a box or appropriate packaging to prevent breakages/damages. Emily Herde Floristry cannot accept liability for damage or breakages. If vases are dirty, have labels attached - a $5 per vase cleaning fee will apply. We reserve the right to not use provided items if they do not reflect the high standards held by Emily Herde Floristry. Clients wishing to supply their own ribbons for bouquets, the ribbon is to be delivered to us at least 2 weeks (14 days) prior to your wedding/event date.
Confetti The client is responsible for ensuring that Confetti is permitted at the venue, the type of Confetti permitted. The client is responsible for any clean up charges associated with, but not limited to confetti
Liability In any event Emily Herde Floristry has no liability for any failure to provide services due to industrial action, postal or communications delay, plant failure, hostilities or any other circumstances beyond the control of Emily Herde Floristry.
Force Majeure Emily Herde Floristry shall not be liable for any failure of or delay in the performance of this agreement for the period that such failure or delay (a) is beyond the reasonable control of a party, (b) materially affects the performance of any of its obligations under this agreement, and (c) could not reasonably have been foreseen or provided against, but will not be excused for failure or delay resulting from only general economic conditions or other general market effects.
In the event that Emily Herde Floristry is unable to provide the services for your event due to illness or tragedy a suitable replacement florist will be found & recommended to take over your wedding or a refund on your monies paid will be issued.
Other You agree and acknowledge that “Emily Herde Floristry” is not responsible or accountable for any personal injury or negligence resulting for the use of goods supplied to you, or on behalf of you. No alteration to these terms will be valid unless approved in writing by Emily Herde Floristry.